At Kattavia Villas & Houses we never ask our guests or potential guests for their credit card details or store such details, if in anyway are known to us.

All payments of reservations placed through our website are made in ways mentioned futher below under “PAYMENTS”.

We have the right and it is to our discretion to require full payment in advance or a deposit at the time of booking. No Booking shall be treated as confirmed until proof of payment has been provided.

All prices displayed on our Website or otherwise communicated or published by the hotel are meant and will be charged in EUROS.  They include VAT and all national and local taxes.Overnight stay tax :As per Law 1015/2018 all travelers that overnight in Greece as from 01.01.2018 shall pay a government tax (€0,50 per room, per night) upon check in or check out directly at the Villa or House which is not included in the total price of the room. 

Prices are per room, per night. They include all services, amenities and goods mentioned in our website as being part of our hospitality to our guests.

Additional persons of all ages will be charged according to Kattavia Villas & Houses policies.

A minimum length of stay, deposit, pre-payment (refundable or not), cancellation charges and other conditions may apply, as specified. 

Once a certain room, number of persons and overnights, additional products and services as well as method of payment are discussed and agreed, the Kattavia Villas & Houses will communicate in writing with you in order to summarize all details regarding your reservation, charges and the required full or partial payment. After proof of the required payment is made available, the Booking is officially confirmed by the Kattavia Villas & Houses and becomes a binding agreement for the parties.

You are required to send to us your payment for the balance of the Rental at least 30 days prior to the Arrival Date as set out in our confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you. If any different method arranged (e.g. with cash at arrival), we could refuse to give you the keys of the house, if we will not receive the payment of the balance plus the security fee. You should carefully check the details of our confirmation and inform us immediately of any errors or omissions

A prepayment of the 100% of the accommodation cost is required in order to secure your booking.

Balance due: 30 days prior to check-in

A security fee of 300 € will be withholded from credit card at arrival, and it will be refunded at departure, in case of no losses or damages at the property during your stay. 

Receipts are issued by the Kattavia Villas &. Houses for all payments made for accommodation, services and products. Customers who, instead of a receipt, wish to get an INVOICE (intended for official submition to fiscal authorities), are kindly asked to notify us at the time of Booking, or, the latest, at the time of arrival. 

Our guests are kindly asked to let us know their estimated time of arrival at least 36 hours ahead. We will be greately helped in organizing our work and making their check-in smoother and faster.

Unless otherwise stated on the Booking Confirmation, guests may check-in on the scheduled day of arrival at any time from 16:30. However, we will gladly arrange your time of check-in to be whenever your time of arrival in Rhodes requires, provided we are notified on time.

On the day of departure we kindly ask all guests to vacate their rooms by 11:00, unless a later departure is part of our agreement.  Late check-out after this time can be requested subject to availability and may be charged at the discretion of the Kattavia Villas

We are obliged by law to require guests at the time of check-in to confirm their identity by showing and letting us copy information from their passport and/or identity card, as well as το provide details of their home address.

The information above may be requested for each member of your party and we reserve the right to refuse entry to persons who cannot provide the information set out above. These records can and will be disclosed or made available for inspection to the Greek police and tax authorities, as by applicable law.

Part of the information above will be stored in a secure server, which is protected by an access code and a firewall. Please see our PRIVACY POLICY.

We accept the following methods of payment:

• CREDIT CARDS: only through Alpha Bank’s e-commerce secure system
• MONEY TRANSFER: to our company’s Bank Account

We never ask our guests or potential guests for their credit card details or store such details, if in anyway are known to us. 

All outstanding charges must be paid for in full on check-out from the Villa or House. 

Please refer to detailed payment policy.

Cancellation charges may vary according to the agreed rate and the time of year.  Please refer to our RATE, PAYMENT & CANCELLATION POLICY.

Cancellation and non-arrival charges apply after the specified relevant time. Cancellation or non-arrival may result in the forfeiture of part or all the amount paid as a deposit.  Additional amounts may be sought and collected by all legal means at our disposal.

Rates agreed as non-refundable and non-changeable are subject to full prepayment for the entire stay at the time of booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.  

Very occasionally we may need to cancel a Booking.  Such a decision will be due to unexpected, extraordinary reasons. In such circumstances you will be given a full refund, but we shall have no further liability to you arising out of such cancellation.  We will, however, make any possible effort to re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Villa or House.

Your booking is for a specific suite. In the event that, for operational or safety reasons, we need to allocate an alternative suite to you, we will make sure that our apologies for your inconvenience are suitably expressed. It is self-understood that we will refund you any difference in rates (if a lower rate should be applied) and not charge any additional rates, if you are asked to move to a more expensive suite.

We reserve the right, which by making a Booking you acknowledge, to charge and seek compensation for any damage incurred to your room or the Hotel during your stay by any member of your party (including extraordinary or specialist cleaning, deodorization and laundry services) or for any items that are found by our staff to be missing during or after your departure.

The Kattavia Villas & Houses are not designed for accommodating children and It lacks the facilities to guarantee children’s safety.

Persons making a reservation take full responsibility of all matters related to safety, behaviour and tranquility. All children (persons under 11 years of age at the time of arrival) staying at the Kattavia Villas & Houses must be accompanied and supervised by an adult at all times.

Younger guests until the age of 18, at time of booking, must be accompanied by adults, parents, guardians. Minors under the age of 18, when traveling on their own, will be refused check-in under EU and Greek Law. Thank you for your understanding.

Infants up to and including 3 years old can stay for free. Baby cots are available upon request and upon availability. From 4 until 11 years old are considered children. Children above and including 12 years old are considered Adults. 

The Kattavia Villas & Houses are not designed for accommodating people with accessibility problems and It lacks the facilities to guarantee safety. Our Villas & Houses, due to the nature of our building, has not been designed in accordance to relevant official specifications. 

Please contact us to discuss specific individual requirements and the availability of appropriate accommodation. You will be accurately informed and, should you find our premises and services to be suitable for you, we will do our best to make your stay as pleasant and safe as possible. 

Special Offers and Promotions are subject to availability, as well as other specific terms, conditions and restrictions listed on the Kattavia Villas & Houses website or otherwise. We reserve the right to announce, modify or revoke any offer, promotion or relevant program, at any time.

The Kattavia Villas & Houses must be notified before or upon guests’ arrival about which parts of the applied Special Offer or Promotion, or of the Agreement made regarding the specific reservation our guests wish to enjoy, as well as the day and time they wish to do so. If not notified on time, the Hotel may consider the quests’ right to some or all parts to have been waived.  

Guests are requested to conduct themselves appropriately at all times and to comply with our procedures and requests relevant to all above values.

Guests are also requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Kattavia Villas & Houses, or cause offence to other guests or our members of staff. 

We reserve the right to refuse accommodation or services and ask from anyone to leave the Villa or House if, in our reasonable opinion, we consider this provision to have been breached. 

Parties/ events are not allowed

• Quiet hours are between 23:00 PM and 08:00 AM.

 Where this is the case, we maintain the right to follow all legal procedures to protect out fame, name and property. At the same time we will certainly have no obligation to refund any lost accommodation, other services or any other loss or expense incurred.

Entrance to the suites and other areas of the hotel is only permitted to registered guests with a confirmed reservation for a stay at Kattavia Villas & Houses.

This limitation is part of our effort to safeguard the privacy, peace and tranquility our guests are here to enjoy. It is therefore implied without exceptions at all times.

Individuals (s.a. technicians, guides, car companies’ agents etc.) whose presence in their professional capacity is necessary for the operation of the hotel or the needs of our guests remain in the appropriate area for the required time.

Our Villas & Houses are TOTALLY NON-SMOKING. There are no suites or public areas (indoors or outdoors) where smoking of any kind is allowed.

Guests using tobacco products or any substitudes thereof in any area of the Villas or Houses are in breach of the present set of terms and conditions.

They may be asked to leave the premises and are liable for the compensation of any damage or loss of income incurred to the Villa or House.

Smoking in one of our Villas or House will result in 200€ penalty fee.

This penalty is non-negotiable and will be collected via the country court in the event of non-payment in addition to costs.

No pets are allowed at the Kattavia Villas.

Kattavia Villas & Houses accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by force majeure or any circumstances beyond its reasonable control. Such circumstances include, but are not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, strikes, fire or failure of electric power, water, communications or other utility services, machinery, computers, vehicles or any collapse of building structures.

Kattavia Villas & Houses will not be responsible for the loss or damage of valuables or money left in the Villas or Houses.

The Kattavia Villas & Houses will not be liable for any indirect or consequential loss of any kind (whether caused by the negligence of the Hotel, its employees or otherwise). The Kattavia Villas & Houses total liability shall not exceed the value of the charges agreed for booking of your and your party’s stay.

No part of the present or any other document referred to in it shall be read or interpreted as excluding any liability for death or personal injury caused by the Kattavia Villas & Houses negligence or liability for fraud or fraudulent misrepresentation.

The relationship between the Kattavia Villas & Houses and its website users, potential guests, guests and all members of guests’ parties, as well as all obligations arising in connection with it are governed by the Greek law.

The courts of Rhodes have exclusive jurisdiction to determine any dispute arising between the Kattavia Villas & Houses website users, potential guests, guests and all members of guests’ parties, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection to proceedings being brought in the Greek courts (on the grounds that the Greek courts are not a convenient forum or otherwise).

Thank you for visiting our website and, hopefully, for choosing our Villas or Houses for your stay.

At Kattavia Villas & Houses we are fully committed to protecting the privacy, data and information of our website users, potential guests, guests and visitors.

When a Booking Request Form is filled on our website or a reservation is made at Kattavia Villas & Houses  you will be asked to provide us with the information required for the completion of your reservation and for a comfortable and safe stay with us.

This will be: your name, surname, country, mobile telephone number, email address, arrival & departure dates, arrival time, number of persons that will be staying with you, preferred payment method.

You will also be given the opportunity to inform us about allergies, intolerances and preferences you wish us to know of.

You will never and for no reason be asked by anyone working for or with us to reveal your credit card details.

Similar information will also be required by Online and other Travel Agents, when your reservation is placed through them.

They may also require your credit card details: safeguarding them will be their responsibility and will be done with their own means.

In the course of promoting, receiving, processing and finalizing reservations, we may actively or passively acquire knowledge of, collect, use, store and transfer data and information of personal nature, which can be grouped as follows:

Identity: given and family names, passport details.

Contact: email address, billing address, telephone numbers.

Financial: bank account and payment card details.

Transaction: details about rates, payments, overnights, products and services you wish to have or already have received from us.

Technical: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform as well as other technical details of the devices or software you use to access this website.

Usage: information regarding the use of our website, pages visited, duration and frequency of visits.

At Kattavia Villas & Houses we never ask our guests or potential guests for their credit card details or store them, if in anyway such details are known to us.

All payments of reservations placed through our website are made directly by the credit card holder through Alpha Bank’s e-commerce secure system.

Alternatively, payments are made by bank transfers.

For reservations made through Online Travel Agents (such as Booking.com or Expedia.com) all personal and credit card details are encrypted by a secure server protocol used by the OTAs.

Our website, products and services are all directed to people who are at least 11 years of age.

We only receive and collect personal data of children over the age of 11 by persons who have parental responsibility over them and only in regard of reservation and hospitality purposes.

Prior to your stay with us

All your telephone calls, messages and emails addressed to Kattavia Villas & Houses will be answered.

Your Booking Requests through our website as well as your reservations through an Online Travel Agent or a Travel Agency will be followed by emails and telephone calls to a number necessary for the processing of your request or reservation and finally confirming your stay with us.

You will also receive an email and/or phone call or text message a few days prior to your arrival with information and suggestions that will help you reach the Villa or House and start your vacation in a relaxed way.

Your privacy and the confidentiality of your personal details are diligently safeguarded, in accordance with the EU General Data Protection Regulation (GDPR) and the Greek Law.

Security procedures as well as technical and physical restrictions for accessing and using personal information are implemented and used. Firewalls against unauthorized access to our server and network are in place.

Only authorized persons are permitted to access personal information in performing their duties in respect of our services.

This Privacy Statement may be amended whenever necessary in order to reflect the latest developments under EU, Greek and International Law.

All our Villas & Houses records may be disclosed to or made available for inspection by any authority in connection with the prevention or investigation of crime, as required by law.

For questions or requests regarding this privacy notice or the exercise of your legal rights, please contact us at info@kattaviavillas.com

The Website www.kattaviavillas.com has been created by KATTAVIA VILLAS & HOUSES to offer information and services to its users. All users are considered to have read, understood and unconditionally accepted the following:

While all reasonable efforts have been taken to ensure the accuracy of information on the Website, the Kattavia Villas & Houses does not accept responsibility for errors or omissions and reserves the right to amend, cancel or vary any of the arrangements featured on the Website without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular room. All information is meant and understood on an “as is” or “as provided” basis.

Special Offers and Promotions cannot be combined and are not valid in conjunction with any other offer or contract. Offers and promotions are subject to availability, as well as specific terms, conditions and restrictions. We reserve the right to modify or cancel any special offer or promotion at any time.

All contents and parts of the Website are the intellectual property of the Kattavia Villas, unless otherwise specifically mentioned. THEY MAY BE COPIED, reproduced, published and distributed for any purpose, excluding commercial use, provided that “Kattavia Villas & Houses, Rhodes, Greece” is clearly acknowledged as the source and rightful owner of the material used. The Website can be “linked” to other sites under the same terms.

Trade marks used on the Website are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.

All information and data supplied by the users of the Website, including those of personal nature, is not considered confidential. It will be copied and stored in a secure server, which is protected by an access code and a firewall. It can be used by the Kattavia Villas & Houses for its own commercial, marketing and promotional purposes. However, the Kattavia Villas & Houses considers the safety of its website users’ data very important and is responsible for the safeguarding of all personal data and information provided. None of the users’ personal data will ever be disclosed to any third party, unless such disclosure is in accordance to the Greek law, the European Union directives and our PRIVACY POLICY.

This site may not be virus-free and we shall not be liable for any relevant damages.

Cookies

To enhance your experience on our site, we use “cookies”.

They are small text files that we place in your computer’s browser to store your preferences.

Cookies, by themselves, do not tell us your name, email address or other personal details. We have no way of getting such information unless you choose to provide them to us. When you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie.

A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.

We will never share any of your personal information with third parties.

We use cookies to understand site usage and to improve the content and offerings on our website. For example, we may use cookies to personalize your experience on our web pages (e.g. to recognize you when you return to our site).

Cookies help us to be more efficient. We can learn about what content is important to you and what is not. We can revise or remove web pages that are not of interest and focus our energies on content you want.

If you want to control which cookies you accept, you can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser.

You may find that some parts of our website will not function properly if you have refused cookies.

A prepayment of the 100% of the accommodation cost is required in order to secure your booking.

Balance due: 30 days prior to check-in

A security fee of 300 € will be withholded from credit card at arrival, and it will be refunded at departure, in case of no losses or damages at the property during your stay. See Cancellation Policy below.

Younger guests until the age of 18, at time of booking, must be accompanied by adults, parents, guardians. Minors under the age of 18, when traveling on their own, will be refused check-in under EU and Greek Law. Thank you for your understanding.

– Infants up to and including 3 years old can stay for free. Baby cots are available upon request and upon availability. 

– From 4 until 11 years old are considered children. 

– Children above and including 12 years old are considered Adults. 

Guests booking DIRECTLY WITH US benefit from our Special Offers

Prices may be reduced or increased on certain dates, e.g. due to special offers or on major holidays. Please consult the Kattavia Villas & Houses before booking.

All outstanding charges must be paid in full on check-out from the Villas & Houses.

Payments can be made by:

• CREDIT CARDS through Alpha Bank’s Secure System, via e-banking
• BANK TRANSFER

Banking Details:

Bank Country/Region ALPHA BANK / GREECE
IBAN: GR1601406400640002002022863
BIC:   CRBAGRAA
Account Holder:  ANDREOU ANNA

Customers who, instead of a receipt, wish to get an INVOICE (intended for official submition to fiscal authorities), are kindly asked to notify the Kattavia Villas & Houses at the time of Booking, or, the latest, at the time of arrival.

A booking is not valid until proof of payment has reached the Kattavia Villas & Houses or a successful credit card pre-authorization or charge has been made.

The Kattavia Villas & Houses reserves the right to seek and obtain payments for cancellations, accommodation, incidentals, losses and/or damage, via all legal means in Greece and abroad.

Non Refundable

Please note in case of cancellation, modified or in case of no show the total price of the reservation will be charged. No amount will be refunded. 

Please note: dates according to ATHENS TIME ZONE (press ctrl+click to view).

Minimum Stay: Required minimum stay is 5 – 7 overnights on Low and High Season respectively.